Business Details
11 Years
experience
Emergency
services
Trusted Catering Equipment Maintenance Services
Established in 2015, Firstcall Engineering Services delivers specialist refrigeration, gas, and catering equipment maintenance solutions. Our Managing Director's firsthand experience as a Service Engineer in restaurant environments revealed critical gaps in maintenance regimes, directly influencing our proactive approach to equipment servicing. We combine this practical insight with a team of certified engineers and robust technical infrastructure to minimize equipment downtime for clients in the restaurant and pub sectors. Our services include emergency repairs, planned preventive maintenance, and statutory gas safety checks conducted by Gas Safe Registered professionals.By offering tailored support packages, we enable businesses to focus on operational growth while ensuring compliance with health and safety regulations. Our strategic expansion since 2017 into broader market segments maintains our commitment to technical excellence and client-centric service delivery. As a privately owned enterprise, we balance personalized attention with the capability to handle large-scale maintenance requirements across commercial kitchens.
Services
Catering Equipment Repairs
Service and Maintenance Schedules
Gas Safety Checks
Refrigeration Maintenance
Mobile Catering Unit Services
Details
- Year established: 2015
Highlights and features
- 24/7 emergency call-out service for critical equipment failures
- Gas Safe Registered engineers with specialist catering equipment expertise
- Proactive maintenance schedules reducing unexpected breakdowns by 70%
- Comprehensive PAT testing and safety certification included in visits
- Nationwide coverage across Essex, Suffolk, Norfolk and East London
Associations and certifications
- Gas Safe Register
What people say
Fast emergency response
Gas Safe certification provided
Reduced equipment breakdowns
Professional engineers
Comprehensive maintenance reports
Services
Catering Equipment Repairs
Emergency and scheduled repairs for commercial catering equipment including ovens, fryers, and refrigeration units. Our Gas Safe Registered engineers carry comprehensive parts inventories to resolve 85% of issues during first visits. Specialising in minimising kitchen downtime through rapid diagnosis and component replacement.
Gas Safety Checks
Statutory annual gas safety inspections for commercial catering and heating equipment. Certified engineers provide comprehensive examinations including flue checks, ventilation assessments, and Gas Safe certificate issuance. Compliance documentation includes detailed defect reports and remedial action records.
Preventive Maintenance
Planned preventive maintenance programmes to extend equipment lifespan and prevent unexpected failures. Includes quarterly component checks, water pressure optimisation, and safety system verifications. Clients receive detailed service reports and compliance documentation for audit purposes.
Questions
What emergency services do you offer?
We provide 24/7 emergency call-outs for catering equipment failures across Essex and East Anglia with rapid response times.
Are your engineers Gas Safe registered?
All our gas engineers hold current Gas Safe registration and carry comprehensive parts inventories for immediate repairs.
What's included in your maintenance schedules?
Our planned maintenance includes component checks, water pressure tests, safety inspections, and PAT testing for electrical appliances.
Do you service mobile catering units?
Yes, we provide LPG gas safety certificates and maintenance for mobile catering units across East Anglia and London.
How quickly can you respond to breakdowns?
Our engineers typically arrive within 2-4 hours of emergency calls, depending on location and traffic conditions.
