Business Details
19 Years
experience
Professional Telecoms Engineering Solutions UK-Wide
Established in 2007, Francis Telecoms has built a reputation for delivering professional telecoms engineering solutions across the UK. Our founder, Paul Francis, brings over two decades of industry expertise, having previously worked with Network Rail on complex fault-finding and cabling projects. We specialise in broadband and telephone fault diagnostics, data cabling, and system installations for residential and commercial clients. Our services are backed by a 5,000,000 public liability insurance policy and a 12-month workmanship guarantee. With a focus on technical excellence and customer satisfaction, we serve homeowners and businesses in the South East, Midlands, and nationwide locations.Our approach combines proven methodologies with transparent communication to resolve telecoms issues efficiently. We pride ourselves on offering cost-effective alternatives to major service providers while maintaining the highest standards of workmanship. Our team's deep understanding of both legacy and modern telecoms infrastructure ensures reliable solutions for all client needs. Regularly updating our technical knowledge keeps us at the forefront of industry advancements. This combination of experience, insurance coverage, and client-centric approach distinguishes us in the telecoms engineering sector.
Services
Broadband Fault Finding
Telephone Extensions
Data Point Installation
Telephone Fault Testing
Cable Jointing
Master Socket Relocation
Wi-Fi Network Setup
Business System Installation
CAT5/6 Cabling
External Cable Repairs
Details
- Year established: 2007
Highlights and features
- We have over 20 years of experience in telecoms engineering
- Our engineer has worked in the communications sector since 1991
- We offer 5,000,000 public liability insurance coverage
- We provide services throughout the UK including South East and Midlands
- Our team offers prompt response times for urgent telecoms issues
What people say
Excellent service
Very quick response
Professional and courteous
Highly recommend
5 stars
Services
Broadband Fault Finding
Our engineers specialise in identifying and resolving broadband connectivity issues through comprehensive diagnostic testing. We determine whether faults originate from internal wiring or external network infrastructure, providing cost-effective solutions that often exceed major providers' service standards. With advanced testing equipment and 20+ years of experience, we guarantee our work for 12 months.
Telephone Extensions
We install additional telephone points in residential and commercial properties, ensuring seamless integration with existing systems. Our work includes cable routing, socket installation, and full functionality testing. Whether relocating master sockets or adding new extensions, we complete installations efficiently while maintaining compliance with industry safety standards.
Data Point Installation
Our CAT5/6 cabling solutions create reliable network infrastructure for homes and businesses. We install data points in optimal locations, ensuring high-speed connectivity throughout properties. This includes running cables through walls, under floors, and to external buildings while maintaining aesthetic considerations and technical performance standards.
Telephone Fault Testing
We conduct thorough assessments of telephone systems to identify faults affecting call quality or connectivity. Using specialist equipment, we test internal wiring, external lines, and network components to pinpoint issues. Our engineers then implement permanent repairs backed by our 12-month guarantee.
Cable Jointing
Our specialists perform precision cable jointing for both internal and external telecoms lines. This includes repairing damaged cables, replacing faulty connections, and reinforcing weak points in existing infrastructure. We use high-quality materials to ensure long-lasting repairs that maintain signal integrity and system reliability.
People
Paul Francis
Owner and Lead Engineer
With over 20 years in telecoms engineering, Paul established Francis Telecoms in 2007 after working with Network Rail. He specialises in fault finding, cable jointing, and system installations, bringing extensive expertise to every project.
Questions
What areas do you cover for telecoms services?
We operate throughout the UK, with primary service areas including South East England, Midlands, Kent, Northampton, and surrounding regions. Our engineers travel nationwide for commercial projects.
How quickly can you respond to urgent faults?
We prioritise emergency cases and typically respond within 24-48 hours. Many customers receive same-day service for critical broadband or telephone outages affecting business operations.
Are your engineers qualified and insured?
Yes, our lead engineer has 20+ years' experience and we maintain £5,000,000 public liability insurance. All work meets industry standards and comes with a 12-month guarantee.
Can you help if my service provider won't fix issues?
Absolutely. We identify whether faults lie with your internal wiring or the provider's network. If external, we provide documentation to support your case with the service provider.
What telecoms services do you offer for businesses?
We provide business telecoms solutions including system installations, network cabling, fault diagnostics, and maintenance contracts. Our services support operations of all sizes from SMEs to large commercial clients.
How do your prices compare to major providers?
Our rates are typically 30-50% lower than major telecoms companies. We offer transparent pricing with no hidden fees, providing cost-effective alternatives to standard provider repair services.
