Business Details
Emergency
services
Trusted Plumbing & Heating Services in Haywards Heath
Established over four decades ago, S.A Hancock has grown from a sole trader operation into a trusted family-run business specialising in plumbing and heating solutions. Founded by Simon Hancock, the company now operates under the leadership of his children, Charity and Luc, who continue to uphold the values of honesty, trust, and exceptional service. Our team combines senior engineers with enthusiastic apprentices, all selected for their skills and commitment to delivering reliable, high-quality workmanship. Based in Haywards Heath, we serve Sussex with a comprehensive range of services including boiler installations, central heating systems, bathroom renovations, and emergency repairs.Our accreditations with Gas Safe, OFTEC, and the Chartered Institute of Plumbing & Heating Engineers reflect our dedication to industry standards. We prioritise clear communication, upfront pricing, and 24/7 emergency support to ensure customer satisfaction. With decades of collective experience, we provide tailored solutions for both domestic and commercial clients, maintaining our reputation as a leader in the local heating and plumbing sector.
Services
Boiler Installation
Plumbing Repairs
Central Heating
Bathroom Renovations
Gas Safety Certificates
Renewable Heating
Emergency Repairs
Highlights and features
- 40+ years of combined experience in domestic and commercial plumbing
- Gas Safe and OFTEC-certified engineers for guaranteed compliance
- Transparent pricing with no hidden fees or call-out charges
- 24/7 emergency repair service for urgent heating failures
- Family-run business prioritising personal service over call centres
Associations and certifications
- Gas Safe Register
- OFTEC
- Worcester Bosch Accredited Installer
- Chartered Institute of Plumbing & Heating Engineers
What people say
Reliable, trustworthy
Extremely satisfied
Polite, professional
Immediate response
Knowledgeable engineers
Services
Boiler Installation
We specialise in installing all fuel-type boilers including natural gas, LPG, and oil systems. As Worcester Bosch accredited installers, we offer extended manufacturer guarantees up to 12 years. Our engineers assess your property's requirements to recommend the most efficient solution, ensuring compliance with current regulations while optimising energy efficiency and reducing household fuel costs.
Emergency Repairs
Available 365 days a year, our priority call-out system addresses urgent heating failures immediately. Gas Safe and OFTEC-registered engineers carry common replacement parts for same-day fixes. We prioritise boiler breakdowns during winter months and guarantee prompt response times without additional charges for emergency visits.
Bathroom Renovations
From complete bathroom overhauls to individual component replacements, we manage projects from design consultation to final installation. Our services include tiling, plumbing, electrical work, and fitting premium fixtures from leading brands. We coordinate all trades to ensure minimal disruption while delivering functional, stylish spaces tailored to client specifications.
Gas Safety Certificates
We provide Landlord Gas Safety Records (CP12) and pre-purchase inspections for property transactions. Our certified engineers inspect all gas appliances, pipework, and ventilation systems to ensure legal compliance and occupant safety. Certificates are issued following thorough checks of installation standards and operational safety parameters.
Renewable Heating
Our future-focused services include air source heat pumps, hydrogen-ready boilers, and HVO bio-diesel systems. We offer expert advice on transitioning to low-carbon alternatives that reduce energy bills and environmental impact. Installations include system design, integration with existing infrastructure, and ongoing maintenance for optimal performance.
People
Charity Mitchell
Owner/Director
Charity oversees daily operations and client relations, bringing extensive industry knowledge from her engineering background. She ensures service standards align with the company's founding principles while implementing modern business practices to enhance customer experience.
Luc Hancock
Owner/Director
Luc manages technical operations and staff development, maintaining engineering excellence across all projects. With hands-on experience in complex installations, he ensures technical compliance and mentors apprentices to uphold the company's high service standards.
Dan Bush
Plumbing & Heating Manager
Dan coordinates field engineers and project timelines, ensuring efficient service delivery. His 15+ years in domestic and commercial installations inform strategic planning while maintaining direct client communication throughout project lifecycles.
Questions
Do you offer emergency boiler repairs?
Yes, we provide 24/7 emergency boiler repair services with priority call-outs for urgent heating failures.
Are your engineers Gas Safe registered?
All our gas engineers hold current Gas Safe certifications for legal and safe appliance installations.
Can you install oil-fired heating systems?
We have four OFTEC-registered engineers specialising in oil boiler installations and maintenance.
Do you provide bathroom design services?
Yes, we offer full bathroom design consultations including layout planning and fixture selection.
Are finance options available?
We offer financing through Novuna Personal Finance subject to status and credit checks.
What areas do you cover?
We serve all Sussex locations including Haywards Heath, Crawley, and surrounding rural areas.
