Business Details
50+ Years
experience
Emergency
services
Trusted Plumbing & Heating Experts in Norwich
Custance and Son have been delivering exceptional heating and plumbing solutions for over 50 years, serving residential and commercial clients across Norwich and East Anglia. Our certified engineers combine decades of expertise with a commitment to quality, offering tailored services from boiler repairs to renewable energy systems. We prioritise reliability, transparency, and customer satisfaction, ensuring every project meets the highest standards of craftsmanship. With a reputation built on trust and professionalism, we work closely with architects, developers, and homeowners to deliver seamless installations and maintenance.Our dedication to innovation is evident in our adoption of advanced technologies like air source heat pumps, while maintaining traditional values of prompt service and competitive pricing. As accredited Worcester Bosch installers, we provide extended warranties and guarantees, reinforcing our confidence in every job completed. From emergency repairs to large-scale industrial systems, our team ensures minimal disruption and maximum efficiency, earning us long-standing client relationships and industry recognition.
Services
Boiler repairs
Underfloor heating
Air source heat pumps
Commercial heating systems
Plumbing maintenance
Details
- Year established: 1970
Highlights and features
- We have over 50 years of experience in domestic and commercial heating solutions.
- Our engineers are certified Worcester Bosch installers with extended warranty benefits.
- We offer 24/7 emergency repair services for urgent heating failures.
- We provide free consultations and honest advice on boiler replacements.
- Our work includes a 12-month guarantee for new installations.
Associations and certifications
- Worcester Bosch
- Corgi
What people say
Excellent service
Highly recommended
Exceptional professionalism
Prompt emergency response
Long-standing expertise
Services
Boiler installation
We specialise in boiler installations for residential and commercial properties, offering energy-efficient solutions tailored to your property's requirements. Our engineers provide expert advice on system selection, ensuring optimal performance and cost-effectiveness. As accredited Worcester Bosch installers, all new boilers come with extended manufacturer warranties for complete peace of mind.
Air source heat pumps
Our certified engineers install air source heat pumps that reduce energy bills while maintaining comfort. We assess property suitability and handle complete system integration with existing infrastructure. These eco-friendly solutions qualify for government incentives like the Boiler Upgrade Scheme, making sustainable heating more accessible for homeowners and businesses.
Commercial heating systems
We design and install bespoke commercial heating systems for offices, schools, and industrial premises. Our cascade boiler systems ensure reliable heat distribution for large buildings, with free site assessments available. Proactive maintenance plans help businesses avoid downtime while optimising energy efficiency across multiple locations.
Underfloor heating
We provide underfloor heating installations for new builds and renovations, offering even heat distribution throughout properties. Our systems integrate seamlessly with traditional boilers or renewable energy sources like heat pumps. Bespoke designs ensure maximum efficiency while maintaining floor space aesthetics in residential and commercial settings.
Emergency repairs
Our 24/7 emergency repair service addresses urgent heating failures, with same-day call-outs available. Certified engineers carry common replacement parts to resolve issues promptly, minimising disruption for homeowners. We prioritise urgent cases like elderly clients experiencing heating loss during winter periods.
People
Lee
Engineer
Lee leads installations and maintenance projects, known for his professionalism and attention to detail. He ensures every job meets exacting standards while maintaining clear communication with clients throughout the process.
Paul
Boiler engineer
Paul specialises in boiler servicing and emergency repairs, praised for his calm approach during urgent situations. His expertise ensures efficient fault diagnosis and resolution for domestic clients across Norfolk.
Brian
Plumber
Brian handles urgent plumbing repairs, including emergency call-outs for vulnerable clients. His prompt response and technical skill ensure heating systems are restored quickly during critical situations.
Questions
Do you offer same-day boiler repairs?
Yes, we prioritise emergency repairs and aim to fix urgent heating failures on the same day, with engineers carrying common replacement parts.
Are your engineers certified for renewable systems?
Yes, our team are fully trained in air source heat pump installation, service, and maintenance, including government incentive scheme compliance.
Can you service commercial properties?
Yes, we design and maintain heating systems for offices, schools, and industrial premises, offering tailored solutions and proactive maintenance plans.
Do you guarantee your work?
Yes, we provide a 12-month guarantee on new installations and extended manufacturer warranties for Worcester Bosch boiler replacements.
How do you handle new build projects?
We collaborate with architects and developers, offering complete mechanical services including underfloor heating and renewable energy integration for new homes.
What payment methods do you accept?
We accept major credit/debit cards and bank transfers for completed work, with payment terms agreed in advance for larger commercial projects.
