Business Details
Emergency
services
Expert Heating Solutions in South Shields
Shipley J, based in South Shields, Tyne and Wear, is a trusted family-run business with over 70 years of experience in heating solutions. Our Gas Safe registered engineers specialise in boiler installations, repairs, and renewable heating systems, serving domestic and commercial clients across the region. We prioritise quality workmanship, offering Worcester Bosch accredited services, competitive pricing, and 24/7 emergency support.Our commitment to customer satisfaction is reflected in our 86+ Google reviews and Which? Trusted Trader status. With finance options available through Novuna Personal Finance, we ensure accessible, reliable heating solutions tailored to individual needs while maintaining industry-leading standards monitored by trade bodies.
Services
Boiler Installations
Service & Repairs
Service Plans
Renewable Heating
Air Source Heat Pumps
Air Conditioning
Solar PV
Highlights and features
- 70+ years of local heating expertise with Gas Safe registered engineers
- 24/7 emergency call-out service with no excess fees
- Worcester Bosch accredited installations with up to 12-year guarantees
- Transparent pricing with no hidden costs on service plans
- Finance options available through Novuna Personal Finance
Associations and certifications
- Worcester Bosch Accredited Installer
- Financial Conduct Authority
What people say
Excellent service
Quick and reasonable price
Great local company
First class job
Professional communication
Services
Boiler Installations
Specialist boiler installations using Worcester Bosch systems with up to 12-year guarantees. Our Gas Safe engineers ensure efficient, compliant installations for domestic and commercial properties. Customers benefit from competitive pricing, financing options, and seamless integration with existing heating systems.
Service Plans
Three-tier boiler cover plans starting at 10/month with annual servicing and 24/7 emergency support. Includes parts and labour for repairs, no hidden fees, and fixed pricing regardless of system age. Silver and Gold plans offer expanded coverage for central heating components.
Air Source Heat Pumps
Renewable heating solutions with energy-efficient air source heat pumps. Systems reduce carbon footprints while qualifying for government incentives. Our engineers handle full installation and maintenance, ensuring optimal performance and compliance with MCS standards for residential and commercial properties.
Emergency Repairs
24/7 emergency call-out service for urgent heating issues. Engineers typically respond within hours to resolve boiler failures, gas leaks, or system malfunctions. Covered under service plans or available as standalone call-outs with transparent pricing and rapid resolution guarantees.
Solar PV Installation
Complete solar photovoltaic system installations for residential and commercial properties. Systems generate clean electricity, reduce grid dependency, and qualify for Smart Export Guarantee payments. Our MCS-certified engineers ensure safe, efficient installations with performance optimisation and ongoing maintenance support.
People
Nigel Surtees
Managing Director
With decades of industry experience, Nigel leads Shipley J's strategic direction while maintaining hands-on involvement in complex heating projects across Tyne and Wear.
Sharon Surtees
Director of Finance
Sharon oversees financial operations and customer finance options, ensuring transparent pricing and accessible payment solutions for Shipley J's heating services.
Kevin Kinghorn
Director & Engineer
As both director and engineer, Kevin combines management expertise with practical heating system installation and repair experience spanning multiple decades.
Anthony Surtees
Director of Operations
Anthony manages day-to-day operations, coordinating engineer schedules and ensuring all projects meet Shipley J's quality standards for heating installations and repairs.
Rachel Cunningham
Office Manager
Rachel coordinates customer communications and service scheduling, maintaining Shipley J's reputation for prompt, professional client interactions since joining the company.
Questions
What boiler brands do you install?
We specialise in Worcester Bosch boilers but can supply and install various leading brands across Tyne and Wear.
Do you offer emergency heating repairs?
Yes, our 24/7 emergency service responds promptly to boiler breakdowns and heating system failures.
Are financing options available?
Yes, we offer boiler finance through Novuna Personal Finance with flexible payment terms and credit checks.
What service plans are available?
We provide Bronze, Silver, and Gold cover plans from £10/month including annual servicing and repair coverage.
Are your engineers certified?
All engineers are Gas Safe registered with Worcester Bosch accreditation for guaranteed installation quality.
Do you install renewable heating systems?
Yes, we offer air source heat pumps, solar PV, and low-temperature heating solutions with MCS certification.
Videos
