Business Details
We are Connected Gas Heating Water, a familyrun business based in Castle Eden, Hartlepool, that has been delivering reliable heating solutions across Sunderland, Durham, Hartlepool and the surrounding areas since 1999. Our highly trained, Gas Safe registered engineers possess decades of combined experience in full heating installations, boiler replacements, servicing, maintenance and emergency repairs. We pride ourselves on offering friendly, dependable service with a personal touch, ensuring every client feels confident and cared for throughout the process. Each installation is backed by a fiveyear guarantee, and we provide a comprehensive annual boiler maintenance service plan to keep your system running safely and efficiently. Our commitment to quality is reflected in our industry accreditations, including Gas Safe registration and Baxi installer approval, which demonstrate our adherence to the highest professional standards.
We have completed over 150 installations annually and serve more than 3,000 loyal customers, a testament to the trust they place in our work. We continuously solve heating problems quickly, offering priority service cover and a callout within 12 hours for emergencies reported before 5pm. Our transparent pricing includes flexible payment options and up to ten years of warranty protection on selected services, giving clients peace of mind. We maintain full transparency by providing detailed explanations of every repair and installation, ensuring you understand the work being carried out. Our teams expertise and dedication to customer satisfaction mean we consistently receive fivestar reviews and recommendations from satisfied homeowners. We remain focused on delivering warm, safe, and energyefficient homes for every client we serve.
We have completed over 150 installations annually and serve more than 3,000 loyal customers, a testament to the trust they place in our work. We continuously solve heating problems quickly, offering priority service cover and a callout within 12 hours for emergencies reported before 5pm. Our transparent pricing includes flexible payment options and up to ten years of warranty protection on selected services, giving clients peace of mind. We maintain full transparency by providing detailed explanations of every repair and installation, ensuring you understand the work being carried out. Our teams expertise and dedication to customer satisfaction mean we consistently receive fivestar reviews and recommendations from satisfied homeowners. We remain focused on delivering warm, safe, and energyefficient homes for every client we serve.
Highlights and features
- We have 25 years of experience since 1999.
- We offer a fiveyear guarantee on all boiler installations.
- We provide sameday callouts within 12 hours for emergencies.
- We are fully Gas Safe registered and accredited by Baxi.
- We deliver transparent pricing with no hidden fees.
Services
Boiler Installation
We install new boilers for homeowners and landlords across County Durham, ensuring reliable heating performance. Our Gas Safe engineers use highquality equipment and follow strict safety standards to guarantee a safe, efficient system. Clients benefit from a fiveyear guarantee, reduced energy bills and peace of mind.
Boiler Repairs
We repair faulty boilers quickly for residential and commercial customers, restoring heating efficiency. Our technicians diagnose issues accurately, replace defective parts and test the system to ensure optimal operation. We provide a warranty on parts and labour, giving you confidence and longterm reliability.
Landlord Gas Safety Certificates
We issue landlord gas safety certificates for property owners, ensuring legal compliance and tenant safety. Our Gas Safe registered engineers conduct thorough inspections and tests to verify that all gas appliances meet current regulations. Landlords receive a clear report and peace of mind, avoiding fines and protecting their reputation.
Radiator Installation
We fit radiators throughout homes and businesses to improve heat distribution and comfort. Our skilled installers position each radiator for optimal airflow and connect them securely to the central heating system. Homeowners enjoy consistent warmth, lower energy usage and a cleaner, more attractive interior.
Underfloor Heating
We install underfloor heating systems for modern homes, providing even warmth and energy efficiency. Our certified technicians lay the piping, connect it to the boiler and calibrate the system for optimal performance. Clients benefit from consistent floor heat, reduced fuel costs and a healthier living environment.
