Business Details
38 Years
experience
Emergency
services
Trusted Rational Oven Servicing Experts
Keeling Catering Engineers was founded in 1988 by experienced professionals with over 33 years of expertise as a Rational Service Partner. As the longest-serving UK Service Partner dedicated to Rational, we have achieved steady growth through reliable servicing of Rational ovens across the North West, North Wales, and the West Midlands. Our team combines ongoing investment in technical training with a commitment to maintaining the highest standards of installation and maintenance. Certified by Gas Safe, SafeContractor/SafePQQ, and NICEIC, we uphold a reputation for excellence in the catering maintenance industry. Our engineers consistently achieve a 95% first-fix repair rate, supported by a 24/7 emergency response service.We offer bespoke Planned Preventative Maintenance (PPM) packages, including flexible payment options, to ensure operational safety and longevity of equipment. Our service vehicles are fully equipped with extensive parts stock to minimize downtime. Recognized with multiple Rational Service Partner of the Year Awards, we serve diverse clients including NHS facilities, hospitality venues, and educational institutions. Our office staff provide ongoing customer support, ensuring tailored solutions for each client's needs. This combination of technical expertise, rapid response times, and customer-focused service has established us as a trusted industry leader.
Services
Breakdown and Repair
Connected Cooking
Service Contracts
PPM Packages
Rational Documentation
Details
- Year established: 1988
Highlights and features
- 33 years of specialized experience as a Rational Service Partner
- 95% first-fix repair rate for minimized equipment downtime
- 24/7 emergency response service available year-round
- Certified by Gas Safe, SafeContractor, and NICEIC standards
- Locally-based engineers serving North West, North Wales, and West Midlands
Associations and certifications
- Gas Safe Register
- SafeContractor
- SafePQQ
- NICEIC
What people say
Exceptional service
Timely response
Professional engineers
Excellent administration
Extensive parts stock
Services
Breakdown and Repair
Our certified engineers provide rapid oven repair services with a 95% first-fix success rate. Available 24/7 for urgent issues, we minimize downtime through fully equipped service vehicles and immediate parts availability. This service ensures your Rational units return to full operation the same day of reporting.
Service Contracts
Tailored Planned Preventative Maintenance packages protect your equipment investment through regular inspections. Our contracts include flexible payment options and priority access to our 24/7 service hotline, helping prevent unexpected breakdowns and extending equipment lifespan through proactive care.
Connected Cooking
This digital solution enables remote monitoring and fault diagnosis of Rational units. Real-time notifications and remote access capabilities allow faster issue resolution, reducing downtime while providing operational insights to optimize kitchen efficiency through cloud-based management tools.
Installation Services
Certified technicians handle complete oven installation and commissioning according to manufacturer specifications. Our service includes safety checks, calibration, and staff training to ensure optimal performance from new equipment while maintaining compliance with industry standards.
PPM Packages
Scheduled maintenance visits systematically inspect critical components including water sensors, filters, and heating elements. These packages maintain operational safety, preserve warranty validity, and identify potential issues before they cause equipment failure through comprehensive 90-point inspection protocols.
Questions
What areas do you cover for oven servicing?
We service Rational ovens across the North West, North Wales, and West Midlands regions including Cumbria and Shropshire.
Are your engineers certified for Rational equipment?
Yes, our technicians are certified by Rational with ongoing training at their UK headquarters to maintain technical expertise.
Do you offer emergency repair services outside normal hours?
We provide 24/7 emergency response with engineers available for urgent repairs at any time through our dedicated hotline.
What maintenance packages are available?
We offer Bronze, Silver, Gold, and bespoke Platinum packages with varying service frequencies and inclusions to suit different usage levels.
Can you service older Rational oven models?
Our engineers support all Rational oven models with access to genuine replacement parts and technical documentation for legacy equipment.
How quickly can you respond to breakdowns?
We guarantee response within 24 hours for all service calls with most issues resolved on the same day of reporting.
