Business Details
12 Years
experience
Emergency
services
Professional Plumbing and Heating Services in Eastbourne
Established in 2014, Forward Plumbing Services has built a reputation as a trusted provider of comprehensive plumbing and heating solutions across East Sussex. Our team of Gas Safe registered engineers delivers domestic, commercial, and renewable energy services with a commitment to quality and customer satisfaction. Specialising in boiler installations, bathroom refurbishments, and emergency plumbing repairs, we serve both residential and business clients in Eastbourne and surrounding areas including Hailsham, Bexhill, and Lewes.With CHAS accreditation and MCS certification for renewable technologies, we combine technical expertise with 24/7 emergency support. Our transparent pricing policy ensures no hidden charges, while financing options make essential home improvements accessible. Backed by 10 million public liability insurance and a track record of 80+ positive Google reviews, we prioritise professional service delivery and long-term client relationships.
Services
Domestic Plumbing
Heating Systems
Bathroom Refurbishment
Emergency Repairs
Gas Safety Certificates
Boiler Installations
Renewable Energy
Commercial Plumbing
Monthly Care Packages
New Build Projects
Details
- Year established: 2014
Highlights and features
- Experienced since 2014 with Gas Safe registered engineers
- 24/7 emergency plumbing service available
- Transparent pricing with no hidden charges
- CHAS and MCS accredited for industry standards
- Flexible financing options for boiler replacements
Associations and certifications
- Gas Safe Register
- CHAS
- MCS
- Financial Conduct Authority
What people say
Professional service
Prompt emergency response
Transparent pricing
Expert engineers
Reliable installations
Services
Domestic Plumbing
We provide comprehensive domestic plumbing solutions from minor repairs to complete bathroom renovations. Our Gas Safe registered engineers handle leaking taps, pipe replacements, and central heating installations with equal expertise. All work includes 10 million public liability insurance coverage and comes with manufacturer warranties for added peace of mind.
Heating Systems
Specialising in boiler installations, servicing, and repairs, our engineers work with all major brands including Baxi and Worcester. We offer annual servicing packages starting at 85 and 24/7 emergency callouts. Our team also installs smart heating controls and provides energy efficiency advice to reduce household bills.
Emergency Repairs
Available 24 hours a day, 7 days a week, our emergency service responds to burst pipes, boiler failures, and urgent leaks. Engineers carry standard replacement parts for first-time fixes and use real-time tracking systems for accurate arrival times, ensuring minimal disruption to homes and businesses.
Gas Safety Certificates
We issue CP12 gas safety certificates for rental properties starting at 60. Our engineers conduct thorough inspections of gas appliances and provide digital documentation. Combined boiler service and gas safety packages offer cost savings for landlords while ensuring legal compliance and tenant safety.
Renewable Energy
MCS accredited installations of air source heat pumps reduce energy bills while lowering carbon footprints. We handle complete system design, installation, and maintenance. Customers benefit from government Boiler Upgrade Scheme grants worth 5,000 and financing options for residential and commercial properties.
People
Joe Forward
Director
With over 15 years in plumbing, Joe transitioned from apprentice to director in 2016. He has expanded the company's focus to new build projects while maintaining core domestic services. His leadership drives strategic growth across East Sussex.
Matt Richardson
Site Manager
Bringing 20 years' experience, Matt oversees new build projects since joining in 2019. He manages engineering teams across commercial developments, ensuring timely delivery of complex plumbing installations while maintaining quality standards.
Karl Platel
Estimating & Procurement
Joining in 2025, Karl leverages 13 years in plumbing supply to lead project costing. His expertise ensures competitive quoting for large-scale developments. He manages supplier relationships and procurement logistics for both domestic and commercial projects.
Jacob Stevens
Domestic Manager
With 20 years as a Gas Safe engineer, Jacob oversees domestic operations since 2024. He specialises in boiler upgrades and heating system installations. His commercial experience ensures efficient quotation processes and timely service delivery.
Ashleigh Newman
Administrative Assistant
Managing office operations since joining, Ashleigh coordinates scheduling and documentation. She ensures smooth workflow between engineers and clients, maintaining accurate records for gas safety certifications and service histories.
Questions
What areas do you cover?
We serve Eastbourne and surrounding East Sussex areas including Hailsham, Bexhill, Lewes, and Brighton.
Do you offer emergency services?
Yes, our 24/7 emergency plumbing service responds to urgent issues like burst pipes and boiler failures.
Can I finance a new boiler?
We offer 0% finance options over 12 months or longer terms for boiler replacements.
Are you Gas Safe registered?
Yes, our engineers hold Gas Safe registration number 230105 for all gas work.
Do you provide commercial services?
We work with businesses across sectors including hotels, schools, and nursing homes.
What accreditations do you hold?
We have CHAS accreditation, MCS certification, and FCA authorisation for finance services.
